Inside Sales Agent (Assistent Accountmanager)

As an Inside Sales Agent Semicon, you are an important link between our customers and the internal organisation. You are the dedicated point of contact for your own customer portfolio and ensure that enquiries, orders, deliveries and customer questions are properly followed up. You proactively keep customers informed about progress.

You combine a customer-focused approach with a strong operational focus. You monitor schedules and deadlines, identify when things are not going according to plan and initiate the appropriate actions internally. You work closely with Sales, Operations, Engineering, Supply Chain and international colleagues.

At the same time, you look beyond the order at hand. Your role is primarily to recognise opportunities and commercial signals and pass them on to your Account Manager at the right time so they can be followed up.

You are given responsibility for your own customers and further develop your commercial experience from this operational foundation.

Your responsibilities include:

• Acting as the first point of contact for your own customer portfolio.
• Managing and following up on the entire customer service and order process from A to Z.
• Coordinating and following up on enquiries, orders, deliveries and customer questions.
• Monitoring schedules, progress, priorities and deadlines.
• Proactively informing customers about the status of orders and ongoing matters.
• Coordinating with Sales, Operations, Engineering, Supply Chain and other internal stakeholders.
• Identifying and following up on issues and escalations.
• Recognising commercial opportunities and passing them on to your Account Manager.
• Ensuring customer information and activities are accurately recorded and kept up to date in Salesforce.

You are at the start of your commercial career or already have some experience in Inside Sales, Customer Service, Sales Support or a similar environment. We also welcome applications if you have gained relevant experience through an internship.

You enjoy speaking with customers, but also get satisfaction from making sure everything is properly organised behind the scenes. You maintain an overview, ask questions when something is unclear and take action when an order or commitment is at risk of getting stuck. Even under pressure, you remain calm and professional. You are comfortable dealing with critical customers and different interests and know how to bring these together constructively.

You look beyond the immediate customer request. You recognise commercial signals during customer interactions and know when to discuss these with the Account Manager.

You recognise yourself in the following profile:

• HBO-level working and thinking ability, preferably combined with relevant experience from an internship, part-time job or position in customer contact, Inside Sales, Customer Service or Sales Support.
• You have an affinity with customer contact and a commercial working environment.
• Good command of both Dutch and English, verbally and in writing.
• You are accurate, organised and strong at monitoring progress and commitments.
• You are proactive, action-oriented and take ownership.
• You are able to prioritise effectively and maintain an overview in a dynamic environment.
• You communicate easily with different stakeholders and at different levels within an organisation.
• You are commercially aware and recognise opportunities in day-to-day customer contact.
• Experience with Salesforce or a similar CRM system is an advantage.